Article 1 - Definitions

In these general terms and conditions, the following definitions apply:

• Reflection Period: The period during which the consumer can exercise their right of withdrawal.
• Consumer: A natural person acting outside the scope of their profession or business who enters into a distance contract with the professional.
• Day: Calendar day.
• Long-term Transaction: A distance contract for a series of products and/or services with delivery and/or purchase obligations spread over time.
• Durable Data Carrier: Any medium allowing the consumer or professional to store personal information in a way that allows later consultation and reproduction of the stored information without alteration.
• Right of Withdrawal: The consumer's right to withdraw from the distance contract during the reflection period.
• Distance Contract: An agreement where, as part of a system organized by the professional for the distance sale of products and/or services, one or more remote communication techniques are exclusively used to conclude the agreement.
• Remote Communication Technique: Means used to conclude a contract without the consumer and professional being in the same location at the same time.
• General Terms and Conditions: The present general terms and conditions of the professional.

Article 2 - Identity of the Professional

CRN: 

15946759

85 Great Portland Street, London, W1W 7LT

Article 3 - Applicability

These general terms and conditions apply to all offers made by the professional, all distance contracts, and all orders made between the professional and the consumer.

Before concluding the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract that the general terms and conditions can be consulted at the professional's premises, and they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in a way that can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the general terms and conditions can be consulted electronically.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The professional reserves the right to modify and adapt the offer.

The offer includes a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to evaluate the offer properly. If the professional uses images, these will accurately represent the products and/or services offered. Obvious mistakes or errors in the offer do not bind the professional.

All images, specifications, and data included in the offer are indicative and cannot be a reason for compensation or contract termination.

Product images are an accurate representation of the offered products, but the professional cannot guarantee that the displayed colors correspond exactly to the actual colors of the products.

Each offer contains information making it clear to the consumer what rights and obligations are associated with accepting the offer. This includes the price, excluding customs duties and VAT on imports, which are the responsibility of the customer. Shipping costs, how the contract will be concluded, the existence of a right of withdrawal, payment methods, delivery, and execution of the contract are also included, among other details.

Article 5 - The Agreement

Subject to the provisions of Article 4, the contract takes effect when the consumer accepts the offer and fulfills the conditions stated in it.

If the consumer has accepted the offer electronically, the professional immediately confirms receipt of the acceptance electronically. Until this confirmation is made, the consumer may cancel the agreement.

If the agreement is concluded electronically, the professional will take appropriate technical and organizational measures to protect the electronic transfer of data and provide a secure online environment.

The professional may investigate the consumer’s ability to meet their payment obligations and any relevant facts before concluding the contract. If the professional has good reason to refuse the agreement, they may reject an order or request, or set special conditions for execution, providing reasons for their decision.

The professional will provide the following information along with the product or service provided, either in writing or in a manner that allows the consumer to store it on a durable data carrier:

• The address of the professional’s premises where the consumer can file complaints.
• Conditions for exercising the right of withdrawal.
• Information on guarantees and after-sales services.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the right to cancel the contract without providing a reason within a 14-day period. This period begins the day after the consumer or their representative receives the product.

During the reflection period, the consumer will handle the product and its packaging carefully. They may only open or use the product to the extent necessary to determine if they wish to keep it. If the consumer decides to exercise the right of withdrawal, they must return the product to the professional in its original condition and packaging, along with all delivered accessories.

If the consumer wishes to exercise the right of withdrawal, they must inform the professional within 14 days of receiving the product. This must be done via a written message or email. After notifying the professional, the consumer must return the product within another 14 days and provide proof of shipment.

Article 7 - Costs of Withdrawal

If the consumer exercises their right of withdrawal, the return shipping costs will be borne by the consumer.

If the consumer has already made a payment, the professional will refund the amount as soon as possible, but no later than 14 days after the withdrawal, provided the product has been received or proof of return is presented.

Article 8 - Exclusion of the Right of Withdrawal

The professional may exclude the right of withdrawal for the following products, as long as it is clearly stated in the offer or before the contract is concluded:

• Products made according to the consumer's specifications.
• Products that are clearly of a personal nature.
• Products that cannot be returned due to their nature.
• Products that spoil or age quickly.
• Financial products subject to market fluctuations.
• Newspapers, magazines, and certain media with broken seals.

Article 9 - Price

The prices of the products and/or services offered will not increase during the validity period mentioned in the offer, except for changes in VAT rates.

However, the professional may offer products or services subject to market fluctuations with variable prices. Such prices and their link to fluctuations will be clearly stated in the offer.

Price increases within three months of the agreement are only allowed if they result from legal provisions. Price increases after three months are only allowed if stipulated in the contract.

Article 10 - Compliance and Warranty

The professional guarantees that the products and/or services comply with the contract, the specifications stated in the offer, and legal or regulatory requirements.

Any defects or incorrect deliveries must be reported to the professional in writing within 14 days after delivery.

The professional’s warranty corresponds to the factory warranty period. However, the professional is not responsible for the product's suitability for each individual consumer's application.

Article 11 - Delivery and Performance

The professional will take great care in fulfilling orders. The delivery address is the one provided by the consumer.

The professional will execute accepted orders with due diligence, but no later than 30 days, unless a longer delivery period is agreed upon. If delivery is delayed, or if an order cannot be fully executed, the consumer will be informed within 30 days of ordering and can cancel the contract without charge.

In case of cancellation, the professional will refund the consumer’s payment as soon as possible, but no later than 14 days after the cancellation.

Article 12 - Duration of Transactions: Termination and Extension

• Termination: The consumer can cancel an indefinite contract at any time with a maximum notice period of one month. For a fixed-term contract, cancellation can occur at the end of the term with a maximum notice period of one month.
• Extension: Fixed-term contracts for regular provision of products or services cannot be extended automatically for a specific term unless explicitly agreed upon.

Article 13 - Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days following the start of the reflection period. For services, this period starts after the consumer receives confirmation of the agreement.

The consumer must immediately notify the professional of any inaccuracies in payment details provided.

Article 14 - Complaints Procedure

Complaints regarding the performance of the agreement must be submitted to the professional within 7 days of noticing the issue.

Complaints will be answered within 14 days of receipt. If more time is needed, the consumer will be notified of when to expect a detailed response.

Article 15 - Disputes

For agreements between the professional and the consumer to which these terms and conditions apply, Dutch law applies, even if the consumer resides abroad.

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase on our platform.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, and some of the cookies installed on your device. Additionally, as you browse, we collect information about the individual web pages or products you view, the websites or search terms that referred you to our website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device or computer that often include a unique anonymous identifier. For more information on cookies and how to disable them, please visit http://www.allaboutcookies.org.
• Log Files: Track actions occurring on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the website.

When You Make a Purchase

When we refer to “Personal Information” in this privacy policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We generally use the order information we collect to fulfill any orders placed through the website (including processing your payment details, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this order information to:

• Communicate with you;
• Screen orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize the website (for example, by generating analytics on how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our e-commerce platform – you can read more about how Shopify uses your Personal Information. Additionally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights in other ways.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details below.

Additionally, if you are a European resident, we note that we process your data to fulfill contracts we have with you (for example, if you make an order through the website), or to pursue our legitimate business interests outlined above. Your information will also be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the website, we will retain the order information in our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at the address below.

Contact us:

Mail: info@glowireland.com

Shipping Policy

At Glowireland.coM, we prioritize timely and secure delivery of your orders. Please review the following details regarding our shipping and delivery process:

Order Handling Time

• Orders require 2–3 business days for processing before shipment.
• Please note that processing time is not included in delivery estimates.

Delivery Timeframes

• Ireland: 5–10 business days from the date of shipment.
• USA, UK, Australia, Canada, Europe, Rest of the World: Estimated delivery times vary and will be confirmed upon order placement.

Multiple Shipments

• If you purchase multiple items, they may be shipped separately and arrive in different packages.

Accurate Address Information

• Please ensure all shipping details are accurate and complete.
• Glowireland.coM is not responsible for delays or lost packages due to incorrect or incomplete address entries.

Shipping Methods

• Free Standard Tracked Shipping: 5–10 business days from the shipping date.
• Standard Tracked + Priority Processing & Insurance: Faster processing and includes shipping insurance.

Delays and Issues

• While we aim for timely deliveries, we cannot guarantee delivery times due to third-party carrier conditions.
• For shipping-related concerns, contact us at info@glowireland.com or via live chat (click the chat icon at the bottom right of your screen, available Monday to Friday, 9am – 5pm).

We have a 14-Day Money-Back Guarantee, which means you have 14 days after receiving your item to request a return. Glowireland.coM will not accept any returns past 14 days from the date of delivery.

Please be reminded that we DO NOT OFFER FREE RETURN LABELS. It is the customer’s responsibility to pay for the return postage of the ordered item.

If the order is returned after 14 days of delivery, a deduction of 50% of the total amount paid will be applied.

To be eligible for a return, your item must be in the same condition in which you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. We do not accept items that are worn, damaged, washed, or altered in any way.

We do not accept packages returned using cash on delivery service. Return shipping charges are non-refundable and must be covered by the customer.

TO START A RETURN:

Please contact us at info@glowireland.com. Once we confirm your return request, we will provide instructions on how and where to send the item(s) back. Please do not send items without prior authorization.

If you have any questions, email info@glowireland.com—we’re happy to help.

WRONG ORDER DELIVERED:

If you receive an incorrect item, notify us at support@glowireland.com within 24 hours of delivery. Failing to report the error within this time frame means no replacement or reshipment will be offered.

Shipping fees are non-refundable. Return postage is the customer’s responsibility. Refunds are issued within 7 business days after the returned package is received. Note: institutional processing times may affect this.

CHARGES:

The customer is responsible for all return postage costs.

DAMAGES & DEFECTS:

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us right away so we can address the issue.

To be eligible for a return, items must be:

• Unworn and unwashed
• Free of stains (e.g., makeup), pet hair, or strong odors (e.g., perfume, deodorant)
• With all original tags attached

If you receive a defective item, notify us within 24 hours of delivery at support@glowireland.com. Failing to do so may result in no refund being issued.

RESHIPMENT FOR FAULTY ITEMS:

If you receive a faulty product, we will offer a free reshipment:

• Faults reported within 30 days of delivery qualify.
• Proof may be required (photos or video).
• After 30 days, no cash refund is possible; only a replacement will be issued.
• Faults due to misuse or accidental damage are not covered.
• Continued use of a faulty product after 30 days may void your eligibility for reshipment.

For questions, contact info@glowireland.com.

EXCEPTION/NON-REFUNDABLE ITEMS:

Certain items are not returnable:

• Perishable goods (food, flowers, plants)
• Custom-made or personalized products
• Personal care items (e.g., cosmetics)
• Hazardous materials, flammable liquids, gases

If you're unsure, email info@glowireland.com before initiating a return.

EXCHANGES:

We recommend returning the original item and placing a new order. Once we accept the return, a shipping fee of €6.60will apply to the exchanged item.

REFUNDS:

Once we receive and inspect your return, you’ll be notified of approval or rejection.

• Approved refunds will be issued via your original payment method. Banks may take time to process the refund.
• Items must be returned unused and in original packaging.
• Refunds will not be processed if the product is not returned.
• If you receive a damaged item, provide a photo or video to request a replacement at no extra cost.

Refund limitations:

• Incorrect or incomplete address: No full refund. We may offer a reshipment for €7.70.
• Marked as delivered but not received: No full refund. A reshipment may be offered to a secure address for €7.70.
• Dissatisfaction with product: Eligible for store credit or free reshipment.

CANCELLATIONS:

Order cancellations or modifications are allowed within 30 minutes of placing your order. Email support@glowireland.com with your order number.

ORDER VERIFICATION DISCLAIMER:

Please carefully check your order details before submitting payment. Changes can only be made within 30 minutes due to our fulfillment process.

REFUSED AND UNDELIVERABLE PACKAGES:

If you refuse delivery or the courier deems a package “undeliverable” or “refused by recipient,” a €35.00 fee will be charged.